s365 Terms & Conditions — Your Agreement with Bangladesh's Most Trusted Betting Platform

In these Terms & Conditions, the following definitions apply unless the context otherwise requires:

• "s365", "we", "us", "our" refers to the operator of the platform accessible at https://s365.ws and all associated sub-domains and mobile interfaces.
• "Platform" means the s365 website, mobile browser interface, applications, and all gaming and betting products offered therein.
• "Account" means the registered user account created by an individual to access s365 products and services.
• "Player", "you", "your" means the individual who has registered or is seeking to register an Account on the Platform.
• "Balance" means the total of real-money funds held in a Player's Account wallet, denominated in Bangladeshi Taka (BDT).
• "Bonus Funds" means promotional credits awarded to a Player subject to wagering requirements and bonus-specific terms.
• "Bet" / "Wager" means any real-money stake placed on a sporting event, casino game, or other gambling product offered on the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required before full account access and withdrawals are granted.
• "BDT" / "৳" means Bangladeshi Taka, the currency in which all balances, bets, and payouts are denominated on the Platform.
• "Effective Date" means 1 January 2026, the date from which this version of the Terms & Conditions applies.

By accessing the Platform, clicking "I Agree" during account registration, depositing funds, or placing any bet, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these terms by reference.

These Terms & Conditions constitute the entire agreement between you and s365 with respect to your use of the Platform and supersede all prior understandings, representations, or agreements, whether oral or written.

If you are accessing the Platform on behalf of any organisation or legal entity, you represent that you have the authority to bind that entity to these terms. Personal gambling accounts must be held in the name of the individual Player and may not be used for commercial purposes.

To register and maintain an Account on s365, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. s365 does not permit persons under the age of 21 to register, deposit, or place bets under any circumstances.
• You are a natural person (not a corporation, trust, partnership, or other legal entity) registering the Account for personal gambling entertainment purposes only.
• You are registering of your own free will and are not acting under duress or on behalf of a third party.
• You have not previously had an Account suspended or permanently closed by s365 for breach of these Terms & Conditions.
• You have not self-excluded from the Platform. If you have previously activated a self-exclusion, you must not attempt to re-register or circumvent the exclusion in any way.
• You understand that gambling involves financial risk and you accept full personal responsibility for all bets placed and outcomes incurred.

During registration, you are required to provide accurate, truthful, and complete personal information including your full legal name, date of birth, residential address in Bangladesh, mobile number, and a valid email address. Providing false or misleading information during registration is grounds for immediate account suspension and forfeiture of balances.

s365 reserves the right to request supporting documentation to verify any information provided during or after registration at any time, including but not limited to: a valid national identity card (NID), passport, driver's licence, utility bill, or mobile financial service account confirmation. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal restrictions or account suspension.

Single Account Policy: Each individual Player is permitted to register and maintain one (1) Account on the s365 Platform. Operating multiple accounts — whether under the same or different names, phone numbers, or payment methods — is strictly prohibited. Where multiple accounts are identified as belonging to the same individual, s365 reserves the right to merge, suspend, or permanently close all associated accounts and void any outstanding bets or balances.

Account Security: You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your credentials with any other person or allow any other person to access or use your Account. s365 strongly recommends enabling two-factor authentication (2FA) via SMS for all accounts. Any activity conducted through your Account — whether authorised by you or not — is your responsibility unless you have notified s365 of unauthorised access promptly upon discovery.

Account Suspension and Closure: s365 reserves the right to suspend or permanently close an Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Reasonable suspicion of fraudulent activity, money laundering, or collusion.
• Failure to complete KYC verification within the specified timeframe.
• Receipt of a chargeback or payment dispute from a linked payment account.
• Evidence that the account holder does not meet the minimum age requirement of 21 years.
• At the Player's own request, including for responsible gaming purposes.

Upon closure of an Account for any reason other than breach, any verified real-money Balance remaining will be refunded to the Player's registered payment method within a reasonable period. Bonus Funds and winnings derived from Bonus Funds that have not met applicable wagering requirements will be forfeited upon account closure.

Supported Payment Methods: s365 accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (BDT). s365 does not accept payments in foreign currencies.

Minimum Deposit: The minimum single deposit amount is ৳500. Minimum and maximum deposit and withdrawal limits for each payment method are displayed within the Wallet section of the Platform and are subject to change without prior notice.

Ownership of Payment Methods: The payment method used for deposits and withdrawals must be registered in the name of the Account holder. Third-party deposits — where the payment method is owned by a person other than the registered Account holder — are strictly prohibited. s365 reserves the right to withhold withdrawals and request proof of payment method ownership at any time.

Withdrawal Processing: Withdrawal requests are processed subject to successful KYC verification. s365 aims to process withdrawals to bKash and Nagad within an average of 15 minutes from approval, though processing times may vary depending on payment provider availability and transaction volumes. s365 does not guarantee specific processing times and will not be liable for delays caused by third-party payment providers.

Withdrawal Conditions: Before a withdrawal can be processed, any deposited funds that have not yet been wagered at least once (1x) on eligible games must satisfy the applicable turnover requirement. Withdrawal requests submitted while an active bonus wagering requirement is outstanding may be subject to the cancellation of the relevant bonus and associated winnings.

General Betting Rules: All bets placed on the s365 Platform are governed by the specific rules applicable to the relevant sport, event, or game, as published on the Platform at the time the bet is placed. It is the Player's responsibility to understand the rules applicable to any bet before placing it. Ignorance of applicable betting rules is not grounds for the voiding or refund of a bet.

Bet Acceptance: A bet is accepted only when confirmed by the s365 system and a confirmation reference number is issued to the Player. s365 reserves the right to decline any bet, including but not limited to bets that exceed applicable stake limits, bets placed on suspended markets, or bets where a technical error has affected the displayed odds.

Odds and Prices: Odds displayed on the Platform are subject to change at any time prior to bet confirmation. The odds applicable to a bet are those confirmed at the time the bet is accepted by the system. s365 reserves the right to correct obvious pricing errors. Any bets placed at clearly erroneous odds — including odds that are manifestly incorrect due to a technical fault or data feed error — may be voided, and stakes returned, at s365's sole discretion.

Live In-Play Betting: Live betting markets are updated in real time. Bets placed on live markets are subject to a short acceptance delay to protect market integrity. s365 does not guarantee continuous availability of live betting markets and may suspend or remove any market at any time without prior notice.

Void Bets: A bet may be declared void in the following circumstances: the event is cancelled or abandoned; the match does not reach the point at which the selected outcome is determined; a technical error materially affected the bet placement process; or the bet was placed in breach of these Terms & Conditions. Void bets have stakes returned to the Player's Balance.

s365 offers a range of bonuses and promotional offers to eligible Players from time to time. All bonuses are subject to the specific terms of the individual offer, which will be published alongside the promotion. In the event of any conflict between the general bonus terms set out in this section and the specific terms of an individual offer, the specific offer terms take precedence.

Wagering Requirements: Unless otherwise specified in the individual offer terms, all bonuses awarded by s365 are subject to a wagering requirement. This means the bonus amount (and, in some cases, the deposit amount) must be wagered a specified number of times on eligible games before any winnings derived from the bonus can be withdrawn. The applicable wagering requirement for each bonus will be clearly stated in the offer terms.

Eligible Games: Not all games on the Platform contribute equally to the satisfaction of bonus wagering requirements. Contribution rates for each game category (e.g., slots, live casino, sports betting) will be specified in the relevant offer terms. Wagers placed on excluded games will not count toward wagering requirements.

Bonus Expiry: All bonuses and associated wagering requirements must be completed within the timeframe specified in the individual offer terms. Bonuses and any associated winnings that remain at the time of expiry will be automatically removed from the Player's Account without notice.

Bonus Abuse: s365 reserves the right to withhold, cancel, or reclaim any bonus, and to void any winnings generated from that bonus, in cases where s365 determines — at its sole discretion — that a Player has engaged in bonus abuse. This includes but is not limited to: exploiting promotional terms in a manner inconsistent with normal gameplay; low-risk betting strategies specifically designed to satisfy wagering requirements with minimal variance; coordinated exploitation of bonuses across multiple accounts; or any other activity inconsistent with the spirit of the promotion.

The following activities are strictly prohibited on the s365 Platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of all balances and winnings, and reporting to relevant law enforcement or regulatory authorities:

• Fraud: Any act of fraud, misrepresentation, or deception in connection with the use of the Platform, including providing false identity information, using stolen payment methods, or manipulating any aspect of the Platform's systems.
• Money Laundering: Using the Platform for the purpose of laundering funds obtained through illegal activity. s365 will report suspected money laundering to relevant authorities in accordance with applicable law.
• Collusion: Coordinating with other Players in live casino games, poker, or any other multiplayer context to gain an unfair advantage.
• Automated Betting: Using bots, scripts, artificial intelligence tools, automated betting software, or any other automated system to place bets or interact with the Platform without human intervention.
• Exploitation of Errors: Deliberately exploiting technical glitches, pricing errors, software faults, or any other malfunction of the Platform to gain an unfair advantage. Any winnings generated through knowingly exploited errors are void.
• Chargebacks: Initiating fraudulent chargebacks or payment disputes with a payment provider after depositing and wagering funds on the Platform.
• Unauthorised Access: Attempting to gain unauthorised access to the Platform's systems, databases, or other accounts, or engaging in any activity that disrupts the availability or integrity of the Platform.
• Under-Age Gambling: Registering or attempting to register an Account on behalf of, or for use by, a person under the age of 21.

All content on the s365 Platform — including but not limited to the brand name, logo, website design, graphics, text, software, data feeds, game interfaces, and all other materials — is the property of s365 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. This licence does not permit you to: reproduce, copy, distribute, publish, or create derivative works from any Platform content; reverse-engineer, decompile, or otherwise attempt to extract the source code of any software component of the Platform; or use the s365 brand, logo, or any Platform content for commercial purposes without express written authorisation.

Game content provided by third-party providers including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, and Spribe remains the intellectual property of the respective providers and is subject to their own licensing terms. s365 does not claim ownership of third-party game content.

s365 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at s365.ws/privacy-policy. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Your personal data is used for the purposes of account administration, KYC verification, payment processing, fraud prevention, responsible gaming monitoring, and — where you have opted in — marketing communications. s365 does not sell or transfer personal data to unaffiliated third parties for their independent marketing use.

All data transmitted between your device and the s365 Platform is encrypted using 256-bit SSL technology. s365 maintains appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, or disclosure.

s365 is committed to promoting responsible gaming and to providing tools that help Players maintain control over their gambling activity. The following responsible gaming features are available to all registered Account holders via the Account Settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to restrict the amount you can deposit within a given period. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period before taking effect.
• Session Time Reminders: Set automatic reminders that notify you when you have been playing for a specified duration.
• Cooling-Off Period: Temporarily suspend your Account for a period of between 24 hours and 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. The cooling-off period cannot be cancelled once activated.
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion is irreversible for a minimum period of 12 months and cannot be lifted during that period under any circumstances. To request self-exclusion, contact the s365 support team directly.

If you believe that your gambling is becoming a problem, we strongly encourage you to make use of these tools and to seek assistance. You may also contact the s365 support team at any time to discuss responsible gaming options. All responsible gaming requests are handled with the utmost sensitivity and discretion. For further information, please visit our Responsible Gaming page.

To the fullest extent permitted by applicable law, s365 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any loss of profits, loss of revenue, loss of data, loss of goodwill, or any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform;
• Any interruption, suspension, or termination of the Platform or any part thereof, whether due to scheduled maintenance, technical failure, force majeure, or any other cause;
• Any loss arising from delays in deposit or withdrawal processing caused by third-party payment providers;
• Any loss arising from the actions or omissions of third-party game providers, including but not limited to game malfunctions, data feed errors, or software faults.

s365's total aggregate liability to any Player in connection with any claim arising out of or related to these Terms & Conditions shall not exceed the total amount of real-money funds deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms & Conditions excludes or limits s365's liability for fraud, gross negligence, or any other liability that cannot lawfully be excluded.

s365 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, s365 will endeavour to provide reasonable advance notice by publishing a notice on the Platform or by sending an email to the registered address of Account holders. In all cases, the revised terms will be effective from the date of publication on the Platform.

Your continued use of the Platform following the publication of amended Terms & Conditions constitutes your acceptance of the revised terms. If you do not agree to the amended terms, you must cease using the Platform and may request account closure by contacting s365 support.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. s365 operates the Platform for users in Bangladesh and these terms are intended to reflect the legal context of that market.

Dispute Resolution: In the event of any dispute arising between a Player and s365 in connection with these Terms & Conditions or the Player's use of the Platform, both parties agree to attempt to resolve the dispute through good-faith negotiation in the first instance. Disputes should be reported to the s365 support team in writing, with full details of the complaint and any supporting evidence. s365 will acknowledge all formal complaints within 48 hours and endeavour to provide a final response within 14 business days.

Any dispute that cannot be resolved through negotiation shall be subject to the jurisdiction of the courts applicable to the operator's place of registration, without prejudice to any mandatory consumer protection rights you may have under Bangladeshi law.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your s365 Account or the Platform, please contact the s365 support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000 365 (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Platform: https://s365.ws

These Terms & Conditions were last updated on 1 January 2026 and supersede all previous versions.